At Decoration Store, we are passionate about helping you create a beautiful and comfortable home. Our curated collection of home decor—from elegant Canvas Prints and cozy Blankets to practical Bathroom Sets and stylish Rugs—is designed with quality and craftsmanship in mind. We want your shopping experience to be as delightful as our products.

Shipping Information

We are committed to delivering your orders promptly and safely, no matter where you are in the world (excluding Asia and a few remote areas).

Order Processing

Please allow 1-2 business days for us to process your order before it is shipped.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to love every item you purchase from us. If something isn’t quite right, our hassle-free returns and exchanges policy ensures a smooth resolution.

Our Policy

We offer a 15-day return and exchange policy from the date you receive your order. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them. You must also provide the original proof of purchase.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email our customer service team at [email protected] with your order number and details about the product you wish to return or exchange.
  2. Wait for Instructions: Our team will respond within 2 business days with a Returns Authorisation number and the shipping address for your return. Please do not send anything without this number.
  3. Ship the Item: Carefully pack the item(s) in their original packaging and mail them to the address provided. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our returns centre.
  4. Processing: Once we receive and inspect your returned item, we will notify you via email and process your exchange or refund.

Refund Timelines & Methods

Refunds will be processed to the original payment method used at checkout. Please allow:

  • 7-10 business days for the refund to reflect in your account after approval.
  • Processing times may vary depending on your bank or card issuer (Visa, MasterCard, JCB, PayPal).

Exchanges will be shipped via your original shipping method once the return is processed.

Important Notes

  • Original shipping costs are non-refundable.
  • The cost of return shipping is the customer’s responsibility, unless the item arrived damaged or defective.

Non-Returnable Items

For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged unless they arrive damaged or faulty:

  • Coasters & Placemat Sets (due to their use with food and beverages)
  • Bath Mats
  • Shower Curtains
  • Any personalised or custom-made items (e.g., specific Canvas Prints or Mirror Art Prints from our Collections that were made to order)

Need Help?

If you have any questions about returning or exchanging an item, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re always happy to help!

Thank you for choosing Decoration Store to decorate your home.

The Decoration Store Team